our services

 

in person counselling

We offer traditional face-to-face counselling in our practice, which we believe provides a unique opportunity for connection and support. Our goal is to create a welcoming and comfortable space where you feel truly understood. In these sessions, we work together to equip you with practical tools for personal growth and meaningful change.

ZOom/TELEHEALTH

We understand that attending face-to-face sessions isn't always possible. That’s why we offer Zoom or telephone sessions for those who may be impacted by illness, live in remote areas, or simply prefer the comfort of connecting from home. Whether you're unable to visit us in person due to health reasons, distance, or personal preference, these options provide a flexible and convenient way to access the support you need.

  • Bookings

    You do not need a referral or Mental Health Care Plan (MHCP) from your GP to make an appointment with us. Click on the enquiries button at the top right hand corner of the page and we will get in contact with you. Alternatively, you can call or email us. See our contact page for details.

    Counselling and psychotherapy is not currently covered under Medicare. This means that we are unable to bulk-bill for the services we provide. However, our rates are comparable to the Medicare gap that you would pay with a psychologist.

    Individual Counselling:

    Initial consultation 75 mins $150

    Standard consultation 50 mins $125.00

    Concession:

    Standard consultation 50 mins $85.00

    (Please note: this rate applies ONLY to individuals under the age of 18, full-time TAFE or University students)

    CHANGES & CANCELLATIONS:

    Cancelling or changing the date/time of your session without incurring a fee is easy. We have a strict 24-hour cancellation policy which supports us in letting our clients know when appointments have become available. With enough notice, those who are in need of an appointment can book into an available session.

    If you need to cancel or reschedule your appointments, please contact us at least 24 hours prior, otherwise 50% of the full fee will be charged. If you fail to attend your scheduled appointment time and you provide no notice, then you will be charged 90% of the consultation fee. We will provide SMS reminders for your future appointment date and time. However, it is your responsibility to manage your appointment times.

  • National Disability Insurance Scheme (NDIS)

    Neo_Native Counselling is an evidence based, person-first therapy practice and we have significant experience working with participants supported by the National Disability Insurance Agency (NDIA). Our philosophy towards therapy involves removing ourselves from the expert position, to simply sit with our clients, as just another individual with an open and curious mind. It is our goal to work with our clients in developing the skills to understand, cope and overcome challenges now, and in the future.

    If you have Capacity Building - Improved Daily Living included in your NDIS Plan, then you have the option to utilise your funding for counselling at Neo_Native Counselling.

    Please note, as we are not a NDIS registered provider, we do require all of our participants to be self or plan managed.

    All participants choosing to access our counselling service through their NDIS plan are charged in accordance with the current NDIS Pricing Arrangement (2024-2025). As current, individual counselling is provided as a Capacity Building support at the rate of $156.16 per hour (item number 15_043_0128_1_3).